Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. We only replace items if they are defective or damaged. To return your product, you should mail your product to: Chess Importers SA PTY Ltd, 449 Lighthouse Road, Durban, KwaZulu-Natal, 4052, South Africa If you need to exchange it for the same item, send us an email at and send your item to: Chess Importers SA PTY Ltd, 449 Lighthouse Road, Durban, KwaZulu-Natal, 4052, South Africa. You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over R1 000, you should consider using a trackable shipping service or purchasing shipping insurance.
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June 2023
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